Queries & Complaint Management

    In branch: You can fill a complaint form (available in all branches) and drop your written complaint in the complaint boxes in any branch. Our branch staff will be available to facilitate you.

    Customer Support Center: if you have a query or you want to lodge a formal complaint with ADVANS, you can use any of the following channels or fill the form below.

    You can also send us your written complaints, and send it to ADVANS Pakistan’s centralized complaint management team on the following address:

    Complaint Management Cell, Advans Pakistan Microfinance Bank Ltd., Head Office, ST 2-A, 3rd Floor, Islamic Chambers Building, Kehkashan, Clifton, Karachi, Pakistan

    Make a query/lodge a complaint



    In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:
    Address: Banking Conduct and Consumer Protection Department
    State Bank of Pakistan, I.I . Chundrigar Road Karachi.
    Phone: +92-21-111-727-273
    Fax: +92-21-99221160
    Email: cpd.helpdesk@sbp.org.pk

    For More details: https://bankingmohtasib.gov.pk/