In branch: You can fill a complaint form (available in all branches) and drop your written complaint in the complaint boxes in any branch. Our branch staff will be available to facilitate you.
Customer Support Center: if you have a query or you want to lodge a formal complaint with ADVANS, you can use any of the following channels or fill the form below.
You can also send us your written complaints, and send it to ADVANS Pakistan’s centralized complaint management team on the following address:
Complaint Management Cell, Advans Pakistan Microfinance Bank Ltd., Head Office, ST 2-A, 3rd Floor, Islamic Chambers Building, Kehkashan, Clifton, Karachi, Pakistan
In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:
Address: Banking Conduct and Consumer Protection Department
State Bank of Pakistan, I.I . Chundrigar Road Karachi.
Phone: +92-21-111-727-273
Fax: +92-21-99221160
Email: cpd.helpdesk@sbp.org.pk
For More details: https://bankingmohtasib.gov.pk/
Sunwai-Customer Complaint Service
To register your complaint related to General Banking or Roshan Digital Account , please visit Sunwai-Customer Complaint Service at http://sunwai.sbp.org.pk. This is an official portal of the State Bank of Pakistan to protect consumer rights.